Privacy Policy

Landlords in Wales Ltd ("we", "us", "our") is the data controller for personal data collected through this website. We are registered in Wales.

Contact: info@landlordsinwales.com

We may collect the following personal data:

• Name and email address
• Phone number (optional)
• Property address or area
• Details about your tenancy situation
• Documents you choose to upload
• Chat conversation content
• Payment information (processed by Stripe — we do not store card details)

We use your data to:

• Provide personalised landlord guidance and action plans
• Communicate with you about your enquiry or case
• Process payments securely via Stripe
• Improve our services

We process your data on the following lawful bases under UK GDPR:

• Contract: To deliver services you have requested
• Consent: Where you have given explicit consent
• Legitimate interests: To improve our services and respond to enquiries

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically no longer than 3 years after your last interaction with us, unless a longer period is required by law.

We share data only with trusted third parties necessary to deliver our services:

• Stripe: Payment processing

We do not sell your personal data to any third party.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@landlordsinwales.com.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. The latest version will always be available on this page.